Customer Journey

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Customer Journey

We understand that your vehicle is a valuable asset and purchasing the right vehicle is an important decision. For us, it’s not about the transaction, but the relationship. That's why we work hard to make your experience informative and enjoyable. We have achieved success when our customers have a good story to tell and return to buy their next vehicle. This means that great service doesn't stop when you drive off the yard. It lasts as long as you own the vehicle.

Our great customer experience comes from the top. Sir Colin, Michael and Richard are actively involved in staff mentorship and leadership. They also continue to maintain relationships with customers and business partners alike.

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Finding the right car

The relationship begins the first time you connect with us. Whether that be in the showroom, online or over the phone. From here, our sales team take the time to get to know you better, to qualify your needs and find the right vehicle for you. During this process, you’ll be able to test-drive a few vehicles so you can begin to feel the cars out. During this time, our salespeople’s job is to educate you on our product. How it works, what it features, and what this means for you when you’re on the road.

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Financial Options

We will also talk to you about other ways this vehicle can be enhanced to improve your driving experience. We'll be sure to look at ways of getting the best deal for you. This might include giving you an appraisal for a trade in, and/or looking at ways to finance you into your car. We love to see a happy customer drive away in their new pride and joy.

Together, once we have found the right deal, it’s time to make the goal a reality and sign the dotted line.

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Making it special

Depending on added extras and availability your new car might take a while to come in. When it comes time for you to take delivery of the vehicle, we like to make it special. Your salesperson will make sure you’re across all those cool little features in your new car. Like: how to connect and play your smartphone through the audio system or how to turn on the heated seats. They’ll also check there’s a full tank of fuel, that the vehicle is spotless inside and out. Our team will also make sure that any accessories you specified are fitted and you know how to use them.

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